Terms & Conditions (AGB)

1. Scope of Application

These Terms and Conditions apply to all services provided by Pataki Autocare
(Owner: Laszlo Pataki, UID: CHE-358.499.629).
By confirming a booking, the customer accepts these conditions.

2. Access & Site Requirements

  • Mobile Service Provision: Pataki Autocare provides mobile vehicle detailing services at the location specified by the customer.

  • Access & Timeliness: The customer must ensure that the vehicle is freely accessible at the agreed time and that all necessary
    access permits, gate codes, parking keys, or entry permissions are arranged in advance.

  • Site Eligibility & House Rules: The customer is solely responsible for verifying that vehicle detailing is permitted at the designated
    location in compliance with local regulations, lease agreements, and house rules (Hausordnung). Pataki Autocare accepts
    no liability for fines, interruptions, or restrictions resulting from non-compliance.

  • Failed Access or Site Restrictions: If work cannot be initiated or completed due to lack of access, unprovided codes,
    missing keys, or site-specific prohibitions, the customer remains liable for a compensation fee of 50% of the booked service amount.

  • Travel Costs / Service Area: Travel is free of charge within our designated core service areas (Lucerne, Zug, Schwyz, Nidwalden, Obwalden).
    For locations outside these core service areas, a travel fee of CHF 0.50 per kilometer applies for the additional distance driven.

3. Cancellation & Rescheduling Policy

  • Free Cancellation: Appointments may be cancelled or rescheduled free of charge up to 24 hours prior to the agreed start time.

  • Late Cancellation & No-Show: For cancellations made less than 24 hours before the appointment, or if the customer fails to appear
    or provide access to the vehicle within 15 minutes of the agreed time, Pataki Autocare reserves the right to charge a fee of 50% of the booked service amount.

  • Weather & Force Majeure: In the event of extreme weather conditions (e.g., heavy rain, storms, extreme cold) that prevent safe
    or quality outdoor service, Pataki Autocare reserves the right to reschedule the appointment by mutual agreement at no additional cost to the customer.

4. Valuables & Pre-Existing Damage

  • Customer Responsibility: Customers are required to remove all personal belongings and valuables
    (e.g., cash, electronics, documents, jewelry) from the vehicle prior to the start of the service.
    Pataki Autocare accepts no liability for any lost, missing, or damaged items left inside the vehicle.

  • Pre-Existing Damage: Pataki Autocare assumes no liability for pre-existing damage, including but not limited to paint scratches,
    paint chips, cracked plastics, torn upholstery, unfastened trim, or faults caused by previous improper maintenance
    or age-related wear and tear.

  • Pre-Service Inspection: Where feasible, vehicle conditions and pre-existing damage will be documented prior to starting the work.

5. Liability & Inspection

  • Inspection & Acceptance: Upon completion of the service, the customer is requested to inspect the vehicle together
    with Pataki Autocare. Once the customer approves the work on-site, the service is considered fully completed and accepted.
    Subsequent claims regarding visible flaws or cleanings will not be accepted.

  • Provider Liability: Pataki Autocare is only liable for direct damages caused directly by gross negligence
    or intentional misconduct during the service.

  • Limitation of Liability: Liability for indirect damages, consequential losses, or pre-existing structural issues
    (e.g., loose interior parts coming undone during cleaning) is strictly excluded to the extent permitted by Swiss law.

6. Prices & Payment

  • Pricing: Prices agreed upon via inquiry (e.g., WhatsApp, phone, or email) or listed on the website apply.
    All prices are in Swiss Francs (CHF).

  • Payment Terms: Payment is due immediately upon completion of the service on-site.
    Accepted payment methods include TWINT, credit/debit card, or cash.

  • Late Payments & Collection: In the event of unpaid invoices or fees (e.g., late cancellation fees or no-show charges),
    Pataki Autocare reserves the right to issue payment reminders.
    Reminder fees and default interest may be applied in accordance with Swiss law.

7. Applicable Law & Jurisdiction

  • Applicable Law: Swiss law applies exclusively to all legal relationships between the customer and Pataki Autocare.

  • Place of Jurisdiction: The exclusive place of jurisdiction for any disputes arising from or in connection
    with these terms and services is Kriens / Lucerne, Switzerland.